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FAQ

questions and answers

 

 

 

 

 

 

1. Are the sandals comfortable?

Seriously.. would we make them if they weren't? We use the softest polypro rope for that purpose. we use the best quality rope, we have our rope made to our specs.
 

2. What size do I need??

sandals run true to size, However if you are a half size we recommend ordering the next size up. (ie. if you usually wear a 9.5, and sometimes where a 10- then order a 10-10.5, but if you wear a 9.5 but sometimes wear a 9 then order the 9-9.5. (see size chart located on the product information page)
 

3. What style should I get?

You will be satisfied with whatever style you pick, all sandals are adjustable except the slip on, and yoga sandal. If you just can't decide, start wth the JC.
 

4. Where can i wear them?

Really, any where you'd like. As a matter of fact we wear nothing else (well occasionaly some clothes, but prefer not). Some people like 'em in the water, some like to keep them dry.Our sandals have been seen on boat decks, in rafts and kayaks, on the beach, at the mall (yuck), around the house, at the pool, on some stages, and in jails. check out the testimonial page.
 

5. Can i order if i live outside the u.s?

Yes you can order right off our site, but you should check the international distributor page, sometimes distributors can ship you a pair of sandals inside your own country costing you less in shipping.
 

5b. How long will shipping take?

Your order will be shipped the next business day and should arrive at your location within two to four business days, in the lower 48, allow five in case the horses are running slow. Shipping times for international orders may vary.

 

5c. My Account says my order has been DELIVERED, But it's not here?

If you check your account and it reads DELIVERED, delivered means we have brought it to the post office, so EXPECT Your Package 2-4 days after that.
 

6. What is your exchange policy?

We will accept exchanges (an exchange is when you have a sandal that does not fit you properly and you want to turn it in for a different pair) up to 30 days. Days are defined as number of days from the date you receive your order. All exchanges must be accompanied by a receipt (email confirmation-this is the receipt that we put in your package when you receive your goods), and all exchanges must be sent to:

Nomadic State of Mind/ exchange
Po Box 321
Fayetteville, nc 28302

**please write directly on the receipt what you want to swap out for***

All exchanges are subject to approval. We will not accept anything that appears to have been worn, washed, smoked, or damaged in any way. the easiest way to send them back is to visit usps.com and print your label to our po box at your home and put them in the mailbox.
 

7. What is your refund/return policy?

OK, please take into consideration that we are not a huge coporation, and appreciate that. we are a small family and friend based company that excels in product reliability and customer service. we wrote this only because we want you to understand that our returns are handled in a simple way- and attempt to provide everybody a fair and reliable service. keeping it simple, and not adopting policies of huge corporations- it is our shipping department (1-3 hardworking people that handle any returns, which are quite minimal, but once in a while someone orders our sandals and they just don’t work for them, rarely happens, but our sandals are not for everyone, we know that. Our products may be returned up to 30 days from the receipt of purchase. We will not except any merchandise back unless it is returned exactly the way we sent it to you- no sign of wear and all tags, etc. in tact (ok-so you have to take off the cardboard hang tag to try them out-no problem, just please return the tag and rope). We attempted to come up with the most fair method of a refund. We can either refund your payment (must be on the same cc you used for purchase) or give you a store credit for something else. You would need to ship them back to the address above, and write on the receipt that you would like a refund, and the reason you want a refund (that helps us make decisions on future products). This is the simplest and fairest way to deal with any returns. we cover the shipping back to you, or if you are looking for credit. if you want a refund in dollars it will be refunded to the credit card you used to purchase the sandals. thanks! additional info: -it is easiest and cost efficient to use www.usps.com to return sandals, it can all be done online, printed out label, etc (this is what we use to ship your sandals). - if item was purchased in a retail location, please contact and return that store with any returns, exchanges or defects. - customer is responsible for any difference in cost for exchanged items. difference can be calculated on nomadicstate.com or by contacting 877-666-2376 and can be sent in with exchange. write credit card number, expiration date, and ccv number on receipt or send check. not including payment information can delay exchange process. - if your shipment was incorrect the cost of the return will be reimbursed up to $6 if receipt is included with return. - guaranteed to be free from manufacturer defects for 30 days. please contact orders.nomadic at gmail dot com if over 30 days -if something is returned without the above information it will be disposed of, also if you send back dirty sandals (they are machine washable) they will be disposed of
 

8. How do I take care of them?

go to product info and scroll down and read "Sandal Care"
 

9. Can I mail my money in?

yes send a check/money order to our PO Box provided in the shopping cart, snail mail takes a little longer. your order will be shipped once we recieve payment, please confirm shipping address with payment.
 

10. Is online ordering secure?

Yes, we have a secure server for our online store. We are also confident with paypals online payment security, and we think you should be too.
 

11. What if I don't have a paypal account?

you don't need a paypal account, just a valid credit card.
*Please use credit cards wisely."
 

12. How much is online shipping? (outside the u.s-will be calculated at checkout-) inside the u.s effective may 1, 2013

less than $10 = $1, less than $40 = $6.95, $40-59.99$ = $9.99, 60$ an up (u.s only) FREE!
 

13. Why are your prices different from online sales and when we see you at festivals?

you can expect to pay more at retail festival events, the small additional amount added to the price at festivals covers our insurance, employees, sales tax, etc. it's like getting your sandals hand delivered.